Privacy Policy

Effective Date: September 28, 2023

SVS Immigration and Visa Canada Services (“the Firm”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant provincial legislation when you visit our website or use our immigration consulting services.

1. Collection of Personal Information
We collect personal information only for purposes related to providing immigration and related consulting services. This may include:

• Contact details (name, address, email, phone number)
• Identity documents (passport, PR card, visas, birth certificates)
• Immigration history and related records
• Employment, education, and financial information
• Other supporting documentation required for immigration applications

We collect information directly from clients, through completed forms, supporting documentation, phone/email communication, and our website contact forms.

2. Use of Personal Information
We use personal information to:

• Provide immigration consulting services
• Prepare and submit immigration applications and related documentation
• Communicate with clients about their case and related services
• Respond to inquiries and schedule consultations
• Maintain records as required by law and regulatory authorities
• Improve our services, website, and client experience

We will not use personal information for purposes other than those identified at the time of collection, except with consent or as required by law.

3. Disclosure of Personal Information
We do not sell, rent, or trade personal information. Personal information may be disclosed only in the following cases:

• To Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), or other relevant authorities, as required for application processing
• To third-party service providers (e.g., translators, couriers, IT providers) who assist us in providing services, under strict confidentiality obligations
• As required or permitted by law (e.g., in response to a legal order or investigation)

4. Consent
By engaging our services or providing personal information through our website, clients consent to the collection, use, and disclosure of their information in accordance with this Privacy Policy. Clients may withdraw consent at any time, subject to legal or contractual restrictions.

5. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal and regulatory obligations. When no longer required, information will be securely destroyed or anonymized.

6. Security Safeguards
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. Measures include password-protected systems, secure storage, encryption where appropriate, and restricted staff access.

7. Website and Cookies
When you visit our website, we may collect non-identifiable information such as browser type, IP address, and pages visited, to improve website performance. Cookies may be used to enhance browsing experience, but you may disable them in your browser settings.

8. Accuracy and Access
We strive to ensure personal information is accurate and up-to-date. Clients have the right to request access to their personal information, correct inaccuracies, or update details by contacting us directly.

9. Your Privacy Rights
You have the right to:

• Access and request a copy of your personal information.
• Request corrections to your information if inaccurate or incomplete.
• Withdraw consent for certain uses of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

SVS Immigration and Visa Canada Service
36 Brookshire Ct, Suite 15
Bedford, NS B4A 4E9, Canada
Email: info@svsimmigration.ca
Phone: +1 (782) 234-4185

⚖️ Disclaimer: Please note that information provided on this website is meant for general information purposes only and not as legal advice and you agree that it will not be relied upon as such.